Question 1

What is Scan2Secure?

Accepted Answer

Scan2Secure is a cybersecurity platform that provides vulnerability scanning tools and security solutions specifically designed for small businesses. Our flagship product, DEFSCAN Professional, automatically scans and identifies security vulnerabilities, outdated software, and potential threats on legacy systems and networks.

Question 2

How does Scan2Secure detect vulnerabilities?

Accepted Answer

DEFSCAN Professional uses advanced scanning algorithms to identify known vulnerabilities by comparing system configurations, installed software versions, and network settings against comprehensive vulnerability databases including CVE (Common Vulnerabilities and Exposures), NVD (National Vulnerability Database), and proprietary threat intelligence feeds.

Question 3

Is Scan2Secure free to use?

Accepted Answer

Yes, Scan2Secure offers a free version that includes basic vulnerability scanning for up to 5 devices. Our Professional license ($99) provides unlimited scanning, advanced reporting, compliance checks, automated remediation suggestions, and priority support.

Question 4

What operating systems does DEFSCAN Professional support?

Accepted Answer

DEFSCAN Professional supports Windows (7, 8, 10, 11), macOS (10.14+), and Linux distributions including Ubuntu, CentOS, RHEL, and Debian. It can scan both modern systems and legacy infrastructure that other security tools often overlook.

Question 5

How secure is my data with Scan2Secure?

Accepted Answer

Your data security is our top priority. All scan results are encrypted in transit and at rest using AES-256 encryption. Scan data is processed locally on your network whenever possible, and any cloud-stored data is anonymized and secured with multi-factor authentication and SOC 2 Type II compliance.

Question 6

Does DEFSCAN send data to external servers?

Accepted Answer

DEFSCAN only sends minimal, anonymized metadata for vulnerability database updates and license verification. All sensitive scan results remain on your local network unless you explicitly choose to use our cloud dashboard feature. You have complete control over data sharing preferences.

Question 7

Can Scan2Secure help with compliance requirements?

Accepted Answer

Yes, DEFSCAN Professional includes compliance reporting templates for HIPAA, PCI DSS, SOX, GDPR, and other regulatory frameworks. The tool automatically maps discovered vulnerabilities to compliance requirements and generates audit-ready reports with remediation timelines.

Question 8

How often are vulnerability databases updated?

Accepted Answer

Our vulnerability databases are updated multiple times daily, typically within 2-4 hours of new CVE publications. DEFSCAN automatically downloads these updates and can be configured to run automatic scans when new critical vulnerabilities are discovered.

Question 9

How do I install DEFSCAN Professional?

Accepted Answer

Installation is straightforward: download the installer for your operating system from scan2secure.com/download, run the installer with administrator privileges, enter your license key when prompted, and follow the setup wizard. The process typically takes 5-10 minutes and includes automatic network discovery.

Question 10

What if DEFSCAN can't scan certain devices on my network?

Accepted Answer

DEFSCAN supports multiple scanning methods including network discovery, credential-based scanning, and agent-based monitoring. For devices behind firewalls or with restricted access, you can install lightweight agents or configure custom scan profiles with specific credentials and protocols.

Question 11

How long does a typical vulnerability scan take?

Accepted Answer

Scan duration depends on network size and depth settings. A basic network scan of 10-20 devices typically takes 15-30 minutes, while comprehensive scans of larger networks (100+ devices) may take 2-4 hours. Incremental scans of previously scanned systems are much faster, usually completing in 5-10 minutes.

Question 12

Can I schedule automatic scans?

Accepted Answer

Yes, DEFSCAN Professional allows you to schedule recurring scans daily, weekly, or monthly. You can also configure event-driven scans that trigger when new devices join the network or when critical vulnerability databases are updated. All scheduled scans can be configured to run during off-hours to minimize network impact.

Question 13

What's included in the free version?

Accepted Answer

The free version includes vulnerability scanning for up to 5 devices, basic reporting, and access to our knowledge base. It's perfect for home offices or very small businesses just getting started with cybersecurity.

Question 14

How much does the Professional license cost?

Accepted Answer

DEFSCAN Professional is $99 for a perpetual license with one year of updates and support. This includes unlimited device scanning, advanced reporting, compliance templates, automated remediation guidance, and priority email support.

Question 15

Do you offer discounts for multiple licenses?

Accepted Answer

Yes, we offer volume discounts: 10-25 licenses (15% discount), 26-50 licenses (25% discount), 51+ licenses (35% discount). Educational institutions and non-profits receive an additional 20% discount. Contact sales@scan2secure.com for custom pricing.

Question 16

Can I upgrade from the free version later?

Accepted Answer

Absolutely! Your existing scan history and configurations are preserved when upgrading. Simply purchase a Professional license and enter the license key in the application. All your previous free scan data will remain available in the upgraded version.

Question 17

How often should I scan for vulnerabilities?

Accepted Answer

We recommend daily automated scans for critical systems and weekly comprehensive scans for the entire network. However, the optimal frequency depends on your risk tolerance, regulatory requirements, and network complexity. High-risk environments should scan daily, while lower-risk networks can scan weekly or bi-weekly.

Question 18

What should I do when vulnerabilities are found?

Accepted Answer

Follow our 4-step remediation process: 1) Prioritize critical and high-severity vulnerabilities first, 2) Test patches in a non-production environment, 3) Apply patches during maintenance windows, and 4) Re-scan to verify successful remediation. DEFSCAN provides specific remediation guidance for each vulnerability.

Question 19

Can Scan2Secure prevent ransomware attacks?

Accepted Answer

While no tool can guarantee 100% protection, DEFSCAN significantly reduces ransomware risk by identifying the vulnerabilities that ransomware typically exploits. Our scans detect unpatched systems, weak credentials, exposed services, and misconfigurations that are common attack vectors for ransomware.

Question 20

How does vulnerability scanning differ from antivirus software?

Accepted Answer

Antivirus software detects and blocks malware in real-time, while vulnerability scanning identifies security weaknesses before they can be exploited. Think of antivirus as a security guard and vulnerability scanning as a building inspector. Both are essential for comprehensive security - you need vulnerability scanning to find and fix the doors and windows that attackers might use to get in.

Question 21

Is Scan2Secure suitable for healthcare organizations?

Accepted Answer

Yes, DEFSCAN Professional includes HIPAA compliance reporting and is designed to work with medical devices and healthcare IT infrastructure. It can identify vulnerabilities in EMR systems, medical IoT devices, and patient data storage systems while maintaining the strict privacy requirements of healthcare environments.

Question 22

Can financial services companies use DEFSCAN?

Accepted Answer

Absolutely. DEFSCAN Professional includes PCI DSS compliance reporting and can scan financial systems, payment processing infrastructure, and trading platforms. It's used by credit unions, regional banks, and financial advisors to maintain regulatory compliance and protect sensitive financial data.

Question 23

Does DEFSCAN work with industrial control systems (ICS/SCADA)?

Accepted Answer

Yes, DEFSCAN includes specialized scanning profiles for industrial control systems, SCADA networks, and IoT devices. It can identify vulnerabilities in PLCs, HMIs, and other industrial equipment while minimizing disruption to operational technology (OT) networks.

Question 24

Is Scan2Secure appropriate for managed service providers (MSPs)?

Accepted Answer

DEFSCAN Professional is ideal for MSPs managing multiple client networks. The multi-tenant dashboard allows you to monitor all client environments from a single interface, generate white-labeled reports, and set up automated alerting for critical vulnerabilities across your entire client base.

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